Shipping Policy

1. Shipping methods & rates

Every order ships in a sealed, foam-lined, insured crate. Standard shipping is a flat rate of R882; shipping is free on orders over R9,000. Express freight options are available on request.

2. Processing time

In-stock orders placed before 14:00 (SAST) are collected for despatch the same business day. Orders confirmed after 14:00 ship the next business day. Every crate is packed, sealed and photographed before leaving our warehouse.

3. Delivery estimates

• South Africa: 2–5 business days.
• Southern African Development Community (SADC): 5–10 business days.
• Europe & UK: 7–14 business days.
• Rest of world: 7–21 business days.

4. Tracking

You receive a tracking number by email and SMS the moment your crate leaves the workshop. Tracking is live and available in My Account.

5. International orders

International shipments include export documentation, insurance and customs-ready invoices. Import duties, taxes and customs clearance fees are the customer's responsibility and are collected by your local customs authority at delivery.

6. Insurance & damage

All freight is insured to full replacement value. If your crate arrives damaged, photograph it before opening, note the damage on the delivery receipt, and contact sales@automanagespare.co.za within 48 hours — we ship a replacement immediately.

7. Delays

Weather, customs and carrier disruptions can delay delivery. If your order is delayed by more than 5 business days beyond the estimate, we proactively open a carrier investigation and keep you updated.