FAQ
Frequently asked questions
Answers to the questions we hear most from builders — from payments to fitment.
Yes — at checkout you're redirected to PayFast to complete payment securely (card, EFT, or other methods PayFast supports). We never see or store your card or bank details; PayFast handles that directly. Once payment is confirmed, our team reviews your order within one business day and prepares it for delivery.
Every order ships in a sealed, insured crate. Domestic orders typically arrive in 2–5 business days; international freight takes 7–21 business days depending on destination. You receive a tracking number the moment your crate leaves our warehouse, and shipping is free on orders over R9,000.
Every engine and gearbox we sell is used stock, checked before it's listed for sale. If you'd like more detail on a specific unit's condition or history before ordering, contact us and we'll answer any questions we can.
Warranty terms vary by product — contact us with the item you're interested in and we'll confirm what applies before you order.
Absolutely. Send your vehicle details (make, model, year, current drivetrain) through the Contact Us page or WhatsApp, and our team will respond with a fitment recommendation — usually within one business day.
All freight is fully insured. If your crate arrives damaged, take photos before opening, note the damage on the delivery receipt, and contact us within 48 hours. We ship a replacement immediately and handle the carrier claim on your behalf.
We primarily deliver across South Africa. For international orders, contact us to confirm availability, shipping cost and delivery time — export documentation, insurance and customs-ready invoices are arranged where needed. Import duties and taxes are the customer's responsibility and are collected by your local customs authority.
Yes — you can return an unfitted item within 14 days of delivery. Email us your order number and reason, and we'll send return instructions. You cover return shipping for change-of-mind returns; we cover it if we made an error. Full details are on our Return Policy page, or reach out before you order and we'll help confirm fitment first.
Yes. Workshops, dealerships and fleet operators qualify for trade pricing on orders of 3+ units. Contact us with your business details and expected volumes, and our team will set up a trade account with dedicated support.
As soon as your order ships you receive a tracking link by email and SMS. You can also log in to My Account to view your full order history and current status at any time.